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Home / Education / Search / COMMUNICATING WITH CUSTOMERS: An Entry-level Guide
COMMUNICATING WITH CUSTOMERS: An Entry-level Guide
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Price: $125.95
Format: DVD » Add to Cart » Request Preview Access Catalogue Number: 200166DV ISBN number: 0-917159-13-6 Producer: Learning Seed Subject: Career Education Language: ENGLISH Grade Level: 9 - Post Secondary Country of Origin: U.S. Copyright Year: 2004 Running Time: 20 Rights: PPR Guide Available:  200166.pdfOn a first job, students suddenly find themselves "on the other side of the counter" dealing with customers who range from polite to puzzled, from indecisive to just plain ornery. Communicating With Customers teaches how to deal with people-as-customers. Viewers learn how to defuse the anger of customer, the importance of attitude and appearance, how to deal with customers on the telephone and how to serve "lemon aid". |
