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Home / COMMUNICATING WITH CUSTOMERS: An Entry-level Guide

COMMUNICATING WITH CUSTOMERS: An Entry-level Guide

Maple Leaf This item is only available for Canadian orders.

Catalogue Number:  200166
ISBN Number:  0-917159-13-6
Producer:  Learning Seed
Subject:  Career Education
Language:  English
Grade Level:  9 - 12, Post Secondary
Country Of Origin:  United States
Copyright Year:  2004
Running Time:  20
Closed Captions:  Yes


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On a first job, students suddenly find themselves "on the other side of the counter" dealing with customers who range from polite to puzzled, from indecisive to just plain ornery. Communicating With Customers teaches how to deal with people-as-customers. Viewers learn how to defuse the anger of customer, the importance of attitude and appearance, how to deal with customers on the telephone and how to serve "lemon aid".
GUIDE




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