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Telephone Customer Service

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This title is a part of the series Customer Service Essentials Series

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Catalogue Number:  394349
Producer:  Films Media Group
Subject:   Career Education
Language:  English
Grade Level:  9 - Adult
Country of Origin:  U.S.
Copyright Year:  2012
Running Time:  20
DVD Price:  $119.95




Guide Available:   394349.pdf

We’ve all experienced it—the frustration of dealing with a company or organization over the telephone. Being put on hold or transferred again and again, often without finding an answer or solution, is enough to drive anyone crazy. Now, switch places—imagine you’re being paid to help customers by phone. What can you do to ease their aggravation, address their queries, and solve their problems? If a conflict emerges, how will you untangle it without the benefit of face-to-face interaction? This video provides answers to those questions, guiding trainees with simple dramatizations, concise explanations, and hip animation. Offering an overview of the basic components of a telephone support system, the video emphasizes the importance of active listening, documentation, and multitasking, while helping viewers recognize the communication barriers inherent in telephone technology. 




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