Do you have an option for hosting of streaming video?
Yes, we can host our programs for you and provide you with authenticated access. We can also host third party programs or programs that your institution has created as long as you can provide proof that you have a valid license in place which allows the programs to be hosted outside the confines of your institution.
Do you offer different preview options?
We offer online previews for most of our programs. You can just visit our site and if you see the little player window for any program you will be able to watch a short 1 or 2 minute clip of the program. If you would like to watch a full program you can do this by creating an account and logging back in once you have received preview access by email.
How can I preview a full length program?
You need to create an account or you may already have an account if you have placed an order on the website. To create an account please click on the link at the top right of the site and fill in your information and hit submit. Once we have confirmed that you are an authenticated Canadian educational or instructional previewer we will send you notification that your account is active and you have full preview access.
I need multiple copies of a program for my school district or institution. How can this be accomplished?
We offer multiple copy discounts, Duplication Rights and Digital Streaming Rights for most of our programs. Please call 1-800-565-3036 or email us at email@example.com and we will be pleased to put together a quote that fits your needs and your budget.
The DVD shows that there is a teacher's guide on the disk. How do I access it?
Where teacher's guides are available on a DVD, you can only access the guide by inserting the DVD in a computer with a DVD-ROM drive. Once the DVD is in the drive open My Computer. Right click or 'explore' the icon for your DVD drive. The contents of the disk will be shown including the Teacher's Guide which will be in PDF. format. You can then choose to open it from here or save it to your computer for future use. You may make unlimited copies of the guide for use with the video.
What are your shipping and handling charges?
Our shipping and handling charge is 7% of the order sub-total or a minimum of $13.00 for order in Canada or $20.00 for orders to the US.
Why haven't I found the question or answer that fits my needs?
Please call us toll free at 1-800-565-3036 or send an email to firstname.lastname@example.org and we will do our best to answer your questions.