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Customer Service Basics: Service with a Smile

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Catalogue Number:  430149
ISBN Number:  846742000768
Producer:  Learning ZoneXpress
Subject:  Career Education
Language:  English
Grade Level:  9 - 12, Post Secondary
Country Of Origin:  United States
Copyright Year:  2011
Running Time:  22
Closed Captions:  Yes

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In this humorous video that is reminiscent of "The Office", join the employees of the fictitious Lucky Star Coffee Company as they learn about customer service. Mark, the shop manager, thinks he'll be leading a training seminar on good customer service. And why wouldn't he, since he knows everything to know on the subject? Mark and his crew quickly discover the reason for the seminar when they are shown security camera footage of misguided (and hilarious) interaction with customers.

Through the seminar, viewers learn three main steps to good customer service including:

  • Listening to the customer
  • Anticipating needs
  • Admitting mistakes

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