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Communicate Effectively: Cutting Edge Success at Work Series

Maple Leaf This item is only available for Canadian orders.
This title is a part of the series Cutting Edge Success at Work Series

Catalogue Number:  7D0051
Producer:  Seven Dimensions Pty Ltd
Producing Agencies:  Seven Dimensions Pty Ltd
Subject:  Business Studies, Career Education, Drama, Family Studies/Home Economics, Guidance, Mathematics, Social Sciences, Sociology
Language:  English
Grade Level:  9 - 12, Post Secondary, Adult
Country Of Origin:  Australia
Copyright Year:  2014
Running Time:  13:00

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Project positively, listen and respect others and be clear and engaging.

Dion thinks it’s fine to interrupt a discussion with Serena by taking a call. Tatiana rolls her eyes, sighs and is not attentive. Carol complains that the interns speak in text talk. The interns have something in common: inadequate communication skills. They are told the importance of positive body language – good eye contact and smiling, and listening and showing respect. Alex patiently coaches Dion to deal with an anxious customer on the phone, while Tatiana is told how to productively raise questions in meetings.

Key Learning Points:

Don’t be uninterested
INSTEAD Show positive body language

Don’t interrupt
INSTEAD Listen and respect others

Don’t be too cool
INSTEAD Communicate professionally

Don’t sound stupid
INSTEAD Impress on the phone

Don’t be ho-hum
INSTEAD Present and engage positively

Includes DVD, PDF of Leader's Guide with activities, scripts, discussion questions, Certificates, PowerPoint Slides.

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