Communicate Effectively: (Ep. 2): Cutting Edge Success at Work Series
Catalogue Number: 7D0051
Producer: Seven Dimensions Pty Ltd
Subject: Business Studies, Career Education, Drama, Family Studies/Home Economics, Guidance, Mathematics, Social Sciences, Sociology
Grade Level: 9 - 12, Post Secondary, Adult
Country Of Origin: United States
Copyright Year: 2014
Running Time: 13:00
Project positively, listen and respect others and be clear and engaging.
Dion thinks it’s fine to interrupt a discussion with Serena by taking a call. Tatiana rolls her eyes, sighs and is not attentive. Carol complains that the interns speak in text talk. The interns have something in common: inadequate communication skills. They are told the importance of positive body language – good eye contact and smiling, and listening and showing respect. Alex patiently coaches Dion to deal with an anxious customer on the phone, while Tatiana is told how to productively raise questions in meetings.
Key Learning Points:
Don’t be uninterested
INSTEAD Show positive body language
INSTEAD Listen and respect others
Don’t be too cool
INSTEAD Communicate professionally
Don’t sound stupid
INSTEAD Impress on the phone
Don’t be ho-hum
INSTEAD Present and engage positively
Includes DVD, PDF of Leader's Guide with activities, scripts, discussion questions, Certificates, PowerPoint Slides.