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Customer (dis)Service: W5

Catalogue Number:  CTV955
Producer:  CTV
Producers:  Mitchell, Brett
Directors:  Hughes, David
Producing Agencies:  CTV Television
Subject:  Business Studies, Canadian Social Issues, Consumer Studies, Criminal Justice & Law, Current Events, Documentary, Marketing, Social Issues, Social Sciences
Language:  English
Grade Level:  9 - 12, Post Secondary, Adult
Country Of Origin:  Canada
Copyright Year:  2024
Running Time:  44:16

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W5 exposes companies with consumer watchdog complaints. An appliance repair company has a Better Business Bureau ‘F’ reliability rating, but they cannot force it to cease operations. Airlines have very low BBB ratings in Canada. The Canadian Transportation Agency has Air Passenger Protection regulations, but they have failed to enforce them, and APP has a huge backlog of claims.

Customers looking for easy loans on-line were charged for credit counselling services not agreed to. A gift basket company has hundreds of unresolved complaints and an F rating on BBB. Google says they are committed to keeping users safe, but scam victims think they need to take more responsibility. Consumers beware: on-line searches can lead to companies that scam, companies pay search engines to have ads prioritized, companies should be researched before contracting for service, and settlement agreements should not include a gag order.

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