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Communicating with Tact, Candor & Credibility

Maple Leaf This item is only available for Canadian orders.

Catalogue Number:  200209
ISBN Number:  1-55740-514-X
Producer:  Learning Seed
Subject:  Business Studies, Career Education, Family Studies/Home Economics, Guidance, Marketing
Language:  English
Grade Level:  9 - 12, Post Secondary, Adult
Country Of Origin:  U.S.
Copyright Year:  2008
Running Time:  19:00
Closed Captions:  Yes


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This program demonstrates how to use diplomacy to successfully communicate with co-workers, team members, and supervisors. Learn how to understand different conversational roles: the escape artist, the judge, the scientist, the beggar, the commander.

Communicating With Tact, Candor & Credibility covers topics including: rephrasing: making "talking points" tactfully; what to say: the art of scripting; lightweight speech patterns; and jargon-filled corporate speak.

This engaging program shows you how to connect with co-workers, team members and supervisors and gives you a four-step method to present your point of view with tact and diplomacy. Learn how to say "no" to the boss while minimizing conflict, maintain your composure with the coworker who's "in your face" and use "prompt and paraphrase" when the boss issues a vague angry criticism.

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A beneficial tool for teenagers who will be entering the workplace. - School Library Journal


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